Getting Started with the New Synovia Site 2

• What's New - Switching from Silverlining to Synovia
• Navigating the Synovia Site

Release Notes 132

• Synovia 2021.40 Release Notes (12/04/2021)
• Synovia 2021.39 Release Notes (11/13/2021)
• Synovia 2021.38 Release Notes (11/06/2021)
• Synovia 2021.37 Release Notes (10/30/2021)
• Synovia 2021.36 Release Notes (10/23/2021)

See all 132 articles

Videos 1

• Training Videos

Webinars 1

• Upcoming Webinars

Fleet Tracking 9

• Navigating the Fleet Tracking Screen
• Tracking a Vehicle
• Tracking an Entire Group of Vehicles
• Tracking Which Vehicles Are Inside or Outside a Zone
• Mapping Vehicles near a Vehicle

See all 9 articles

Input Monitor 3

• Navigating the Input Monitor Screen
• Watching Live Input Activity Using the Input Monitor
• Checking Historical Input Activity Using the Input Monitor

Vehicle History 3

• Mapping a Vehicle’s History
• Mapping a Driver’s History
• Mapping Vehicle Activity in a Certain Boundary

Hardware 2

• Viewing Hardware Data
• OEM Opportunities

Map Nearby 2

• Mapping Vehicles near an Address
• Mapping Vehicles near a Location

Reports 19

• What Standard Reports Are Available?
• A Detailed Guide to Synovia's Popular and Recommended Reports
• Reports FAQs
• Navigating the Reports Screen
• Running a Synovia Report

See all 19 articles

Dashboards 9

• Viewing a Dashboard
• Creating a Custom Dashboard
• Adding a Dashboard As a Favorite
• Removing a Dashboard from Your Favorites List
• Deleting a Custom Dashboard

See all 9 articles

General Information 1

• An Introduction to Comparative Analysis

Planned vs. Actual by Stop 2

• Navigating the Planned vs. Actual by Stop Screen
• Viewing Planned vs. Actual Data

Substitutions 4

• Navigating the Substitutions Screen
• Making a Vehicle Substitution
• Specifying the Substitutions At-Risk Value
• Bulk Loading Substitutions

School Monitor 1

• Watching Vehicle Activity Using the School Monitor

Route Monitor 1

• Checking Your Routes Live Using the Route Monitor

Yard Monitor 1

• Watching Yard Departures and Arrivals Using the Yard Monitor

Calendar Exceptions 4

• Navigating the Calendar Exceptions Screen
• Adding a Calendar Exception
• Editing a Calendar Exception
• Deleting a Calendar Exception

Import Results 5

• Navigating the Import Results Screen
• Viewing an Import's Details
• Viewing Server-Side Import Settings for Your Routing System
• Running a Partial Snapshot Import
• Creating an Import Failure Alert

Mapping 4

• An Introduction to Mapping
• Performing Entity Mapping
• Performing Itinerary Mapping
• Mapping Default Vehicle Assignments to Itineraries in Bulk

Itinerary Details 1

• Viewing Itinerary Details

Users 6

• Navigating the Users Screen
• Adding a User
• Bulk Loading Users
• Updating a User's Profile
• Resetting a User's Password

See all 6 articles

Vehicles 16

• Navigating the Vehicles Screen
• Managing a Vehicle’s Properties
• Updating a Field Property for Multiple Vehicles at Once
• Bulk Loading Updates to the Basic Vehicle Properties
• Adding a Vehicle

See all 16 articles

Alerts 6

• Navigating the Alert Admin Screen
• Checking Your Current Alerts
• Creating a New Alert
• Reconfiguring an Alert
• Inactivating an Alert

See all 6 articles

Installations 3

• Viewing Installation Data
• Examining an Installation Form
• Adding an Installation Record

Groups 8

• Navigating the Groups Screen
• Adding a Group
• Changing a Group's Properties
• Adding Vehicles to a Group
• Adding Users to a Group

See all 8 articles

Roles 5

• Navigating the Roles Screen
• Adding a Role
• Changing a Role's Privileges or Name
• Deleting a Role
• Checking Which Users Are Assigned to a Role

Students 4

• Navigating the Students Screen
• Viewing and Editing a Student's Data
• Adding a Student's Boarding Card
• Bulk Loading Student Data

Inventory 4

• Navigating the Inventory Screen
• Adding an ESN/GPS Device
• Updating an ESN's Properties
• Deleting an ESN/GPS Device

Inspection Setup 11

• An Introduction to Inspection Forms
• Creating an Inspection Template
• Creating an Inspection Form Item
• Creating an Inspection Form Group
• Publishing an Inspection Form to Your MDTs

See all 11 articles

Locations 5

• Navigating the Locations Screen
• Adding a Location
• Assigning Multiple Vehicles to a Yard
• Editing a Location
• Deleting a Location

Zone Categories 6

• Navigating the Zone Categories Screen
• Creating a Zone Category
• Assigning Zones to a Zone Category
• Assigning Users to a Zone Category
• Editing a Zone Category's Properties

See all 6 articles

Zone Speed Rules 4

• Navigating the Zone Speed Rules Screen
• Creating a Zone Speed Rule
• Editing a Zone Speed Rule
• Deleting a Zone Speed Rule

HCTB Messaging 3

• Navigating the HCTB Messaging Screen
• Sending a HCTB Message
• Deleting a HCTB Message

HCTB Accounts 9

• Navigating the HCTB Accounts Screen
• Viewing the Details of a HCTB Account
• Using the HCTB Proxy
• Launching PvA by Stop from the HCTB Accounts Screen
• Mapping Vehicle History from the HCTB Accounts Screen

See all 9 articles

HCTB Settings 6

• What Settings Are on the HCTB Settings Screen?
• Setting the HCTB Radius Size Range
• Adding a Custom Student ID Message for New HCTB App Users
• Adding a Custom School Code Message for New HCTB App Users
• Adding a Custom Bus Stop Correction Message for New HCTB App Users

See all 6 articles

HCTB Activities 6

• Navigating the HCTB Activities Screen
• Adding a HCTB Activity
• Editing a HCTB Activity
• Bulk Loading Activities
• Starting and Ending an Activity for a Driver

See all 6 articles

HCTB Activity Categories 4

• Navigating the HCTB Activity Categories Screen
• Adding a HCTB Activity Category
• Editing a HCTB Activity Category
• Deleting a HCTB Activity Category

User Settings 4

• Changing Your Default Startup Screen
• Changing Your Password When Logged In
• Changing Your Language Setting
• Changing Your Basic User Settings

Performance Categories 3

• What Are the Performance Categories?
• Navigating the Performance Categories Screen
• Adjusting a Performance Category's Scale

Report Views 4

• Navigating the Report Views Screen
• Adding a Customized Report View
• Changing Your Customized Report View
• Deleting a Report View

Settings 0

Events 3

• Navigating the Events Screen
• Changing an Event's Alertable, Trackable, or Active Status
• Customizing Your Event Icons

Vehicle Types 4

• Navigating the Vehicle Types Screen
• Changing a Vehicle Type's Properties
• Adding a Vehicle Type
• Deleting a Vehicle Type

Seasons 4

• Navigating the Seasons Screen
• Editing a Season
• Adding a New Season
• Deleting a Season

Fuel Types 4

• Navigating the Fuel Types Screen
• Editing a Fuel Type
• Adding a New Fuel Type
• Deleting a Fuel Type

Event Points 4

• Navigating the Event Points Screen
• Changing an Event's Point Value
• Disabling and Enabling Event Points
• Viewing Your Drivers' Event Point Ratings

Broadcast Message 5

• Navigating the Broadcast Message Screen
• Creating a Broadcast Message
• Updating a Broadcast Message
• Checking Which Users Have Read a Broadcast Message
• Deleting a Broadcast Message

WMS Layers 4

• Navigating the WMS Layers Screen
• Adding a WMS Layer Using a URL
• Editing a URL WMS Layer
• Deleting a WMS Layer

Route Sets 4

• Navigating the Route Sets Screen
• Adding a New Route Set
• Editing a Route Set
• Deleting a Route Set

Hardware Troubleshooting Steps 12

• ATU-620 Troubleshooting Steps
• TTU-720 Troubleshooting Steps
• LMU-3000/3030 Troubleshooting Steps
• TTU-2830 Troubleshooting Steps
• LMU-3640 Troubleshooting Steps

See all 12 articles

RMA Procedure 1

• Returning Hardware and Obtaining a Replacement (Performing an RMA)

General Information 4

• An Introduction to Time and Attendance
• Legacy TAA Versus Synovia TAA
• Navigating the Time and Attendance Module
• What TAA Reports Are Available?

Time Cards - View Time Cards 0

Time Cards - Shift Analyzer 0

Time Cards - Shift Editor 0

Punch IDs - View Assignments 0

Punch IDs - Assign Punch ID 0

TAA Portal 0

Time and Attendance Legacy 1

• Accessing Legacy TAA

Work Monitor 4

• Using the Work Monitor
• Clocking an Employee In or Out
• Marking an Employee As Absent and Entering a Substitute Driver
• Customizing the Work Monitor Layout

Absences 4

• Viewing Employee Absences
• Adding an Absence
• Editing an Absence
• Deleting an Absence

Export Time 2

• Exporting Time Card Data
• Approving Time Cards

Employees 4

• Viewing Employee Records
• Adding an Employee
• Editing an Employee's Record
• Changing an Employee's Clock-in Password

Punch ID Assignment History 2

• Viewing Current and Past Punch ID Assignments
• Assigning a New Punch ID to an Employee

Time Cards 6

• Checking an Employee's Time Card
• Editing an Employee's Time Card
• Making a Quick Edit to a Shift
• Adding a Shift
• Deleting a Shift

See all 6 articles

Group Shifts 2

• Adding a Shift for Multiple Employees
• Deleting a Group Shift

Shift Exceptions 3

• An Introduction to Shift Exceptions
• Finding and Fixing Shift Exceptions
• Handling Incomplete Shifts from the Time Card

View Schedules 4

• The Process of Using Schedules
• Viewing an Employee's Schedule
• Editing an Employee's Schedule
• Removing an Employee's Schedule

Assign Schedules 1

• Assigning Schedules to Employees

Master Schedule Templates 3

• Creating a Master Schedule Template
• Editing a Master Schedule Template
• Deleting a Master Schedule Template

Employee Type Management 4

• An Introduction to Employee Types and Job Types
• Adding an Employee Type
• Assigning Workers to an Employee Type
• Assigning Job Types to an Employee Type

Departments 4

• An Introduction to Departments
• Adding a Department
• Assigning Employees to a Department
• Adding a Department Group

Job Types 3

• An Introduction to Job Types and Job Codes
• Configuring a New Job Type
• Editing a Job Type

Absence Types 2

• Adding an Absence Type
• Editing an Absence Type

Holidays 3

• Viewing Your Holidays
• Adding a Holiday
• Editing a Holiday

Portal/MDT Settings 2

• Setting TAA Portal/MDT Options
• Limiting Where Employees Can Access the TAA Portal

Using Favorites 3

• Adding Favorites
• Viewing Favorites
• Deleting Favorites

Using Work in Progress 2

• Returning to a Work in Progress
• Deleting a Work in Progress

General Information 1

• An Introduction to Student Ridership

Rider History 1

• Mapping a Student's Scan History

Ridership Monitor 1

• Monitoring Which Vehicles Are Transporting Students Using the Ridership Monitor

Attendance 3

• Navigating the Attendance Screen
• Viewing Attendance Records
• Customizing Your Attendance Screen View

Two-Way Messaging 7

• Navigating the Mail Screen
• Reading a Message Sent from an MDT
• Sending a Message to a Driver
• Replying to a Message
• Tracking a Vehicle That Sent a Message

See all 7 articles

Canned Messages 4

• Navigating the Canned Messages Screen
• Adding a Canned Message
• Editing a Canned Message
• Deleting a Canned Message

Defect History 4

• Viewing Vehicles with Failed Inspection Items
• Marking a Failed Inspection Item As Fixed
• Adding a Note to a Failed Inspection Item
• Viewing Failed Inspection Items in a Report

Work Orders 3

• An Introduction to Work Orders
• Viewing Your Work Orders
• Editing a Work Order

General Information 2

• An Introduction to Engine Diagnostics
• What Does This Lamp Status Mean?

Hardware Types 1

• Heavy Duty Versus Light Duty

Fault Codes 1

• An Introduction to Fault Codes

Reports 2

• The Fault Code Reports
• The Fuel Economy Reports

OBDII - Light Duty Synovia Screen 1

• Viewing Engine Diagnostics Data for Light-Duty Vehicles

J1708/1939 - Heavy Duty Synovia Screen 1

• Viewing Engine Diagnostics Data for Heavy-Duty Vehicles

Service Schedule 4

• Adding a Scheduled Service
• Duplicating a Scheduled Service
• Importing Service Records
• Deleting a Scheduled Service

Service History 1

• Viewing a History of Logged Services

Log Service 1

• Logging a Service

Service Manager Alerts and Reports 2

• Setting Up the Vehicle Maintenance Alerts
• Exploring the Service Manager Reports

General Use 7

• Logging in to the Synovia Site
• Logging Out
• Sorting and Filtering Column Data
• Paging Options
• Resetting a Forgotten Password from the Login Screen

See all 7 articles

FAQs 2

• FAQs
• What Is GPS?

Glossary 1

• Glossary

Customer Support 1

• Opening a Case for Customer Support

Legal 2

• Synovia Solutions LLC Service-Level Agreement
• Disclaimer

General Issues 1

• Fixing Login Issues