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Knowledge base
New Synovia Features
Getting Started with the New Synovia Site
2
What's New - Switching from Silverlining to Synovia
Navigating the Synovia Site
Release Notes
96
Synovia 2021.02 Release Notes (01/16/2021)
Synovia 2021.01 Release Notes (01/09/2021)
Synovia 2020.39 Release Notes (12/12/2020)
Synovia 2020.38 Release Notes (11/21/2020)
Synovia 2020.37 Release Notes (11/14/2020)
See all 96 articles
Videos and Webinars
Videos
1
Training Videos
Webinars
1
Upcoming Webinars
Core
Fleet Tracking
9
Navigating the Fleet Tracking Screen
Tracking a Vehicle
Tracking an Entire Group of Vehicles
Tracking Which Vehicles Are Inside or Outside a Zone
Mapping Vehicles near a Vehicle
See all 9 articles
Input Monitor
3
Navigating the Input Monitor Screen
Watching Live Input Activity Using the Input Monitor
Checking Historical Input Activity Using the Input Monitor
Vehicle History
3
Mapping a Vehicle’s History
Mapping a Driver’s History
Mapping Vehicle Activity in a Certain Boundary
Hardware
2
Viewing Hardware Data
OEM Opportunities
Map Nearby
2
Mapping Vehicles near an Address
Mapping Vehicles near a Location
Reports
19
What Standard Reports Are Available?
A Detailed Guide to Synovia's Popular and Recommended Reports
Reports FAQs
Navigating the Reports Screen
Running a Synovia Report
See all 19 articles
Dashboards
9
Viewing a Dashboard
Creating a Custom Dashboard
Adding a Dashboard As a Favorite
Removing a Dashboard from Your Favorites List
Deleting a Custom Dashboard
See all 9 articles
Comparative Analysis
General Information
1
An Introduction to Comparative Analysis
Planned vs. Actual by Stop
2
Navigating the Planned vs. Actual by Stop Screen
Viewing Planned vs. Actual Data
Substitutions
4
Navigating the Substitutions Screen
Making a Vehicle Substitution
Specifying the Substitutions At-Risk Value
Bulk Loading Substitutions
School Monitor
1
Watching Vehicle Activity Using the School Monitor
Route Monitor
1
Checking Your Routes Live Using the Route Monitor
Yard Monitor
1
Watching Yard Departures and Arrivals Using the Yard Monitor
Calendar Exceptions
4
Navigating the Calendar Exceptions Screen
Adding a Calendar Exception
Editing a Calendar Exception
Deleting a Calendar Exception
Import Results
5
Navigating the Import Results Screen
Viewing an Import's Details
Viewing Server-Side Import Settings for Your Routing System
Running a Partial Snapshot Import
Creating an Import Failure Alert
Mapping
4
An Introduction to Mapping
Performing Entity Mapping
Performing Itinerary Mapping
Mapping Default Vehicle Assignments to Itineraries in Bulk
Itinerary Details
1
Viewing Itinerary Details
System Administration
Users
6
Navigating the Users Screen
Adding a User
Bulk Loading Users
Updating a User's Profile
Resetting a User's Password
See all 6 articles
Vehicles
16
Navigating the Vehicles Screen
Managing a Vehicle’s Properties
Updating a Field Property for Multiple Vehicles at Once
Bulk Loading Updates to the Basic Vehicle Properties
Adding a Vehicle
See all 16 articles
Alerts
6
Navigating the Alert Admin Screen
Checking Your Current Alerts
Creating a New Alert
Reconfiguring an Alert
Inactivating an Alert
See all 6 articles
Installations
3
Viewing Installation Data
Examining an Installation Form
Adding an Installation Record
Groups
8
Navigating the Groups Screen
Adding a Group
Changing a Group's Properties
Adding Vehicles to a Group
Adding Users to a Group
See all 8 articles
Roles
5
Navigating the Roles Screen
Adding a Role
Changing a Role's Privileges or Name
Deleting a Role
Checking Which Users Are Assigned to a Role
Students
4
Navigating the Students Screen
Viewing and Editing a Student's Data
Adding a Student's Boarding Card
Bulk Loading Student Data
Inventory
4
Navigating the Inventory Screen
Adding an ESN/GPS Device
Updating an ESN's Properties
Deleting an ESN/GPS Device
Inspection Setup
11
An Introduction to Inspection Forms
Creating an Inspection Template
Creating an Inspection Form Item
Creating an Inspection Form Group
Publishing an Inspection Form to Your MDTs
See all 11 articles
Locations
5
Navigating the Locations Screen
Adding a Location
Assigning Multiple Vehicles to a Yard
Editing a Location
Deleting a Location
Zone Categories
6
Navigating the Zone Categories Screen
Creating a Zone Category
Assigning Zones to a Zone Category
Assigning Users to a Zone Category
Editing a Zone Category's Properties
See all 6 articles
Zone Speed Rules
4
Navigating the Zone Speed Rules Screen
Creating a Zone Speed Rule
Editing a Zone Speed Rule
Deleting a Zone Speed Rule
Preferences
User Settings
4
Changing Your Default Startup Screen
Changing Your Password When Logged In
Changing Your Language Setting
Changing Your Basic User Settings
Performance Categories
3
What Are the Performance Categories?
Navigating the Performance Categories Screen
Adjusting a Performance Category's Scale
Report Views
4
Navigating the Report Views Screen
Adding a Customized Report View
Changing Your Customized Report View
Deleting a Report View
Settings
0
Events
3
Navigating the Events Screen
Changing an Event's Alertable, Trackable, or Active Status
Customizing Your Event Icons
Vehicle Types
4
Navigating the Vehicle Types Screen
Changing a Vehicle Type's Properties
Adding a Vehicle Type
Deleting a Vehicle Type
Seasons
4
Navigating the Seasons Screen
Editing a Season
Adding a New Season
Deleting a Season
Fuel Types
4
Navigating the Fuel Types Screen
Editing a Fuel Type
Adding a New Fuel Type
Deleting a Fuel Type
Event Points
4
Navigating the Event Points Screen
Changing an Event's Point Value
Disabling and Enabling Event Points
Viewing Your Drivers' Event Point Ratings
Broadcast Message
5
Navigating the Broadcast Message Screen
Creating a Broadcast Message
Updating a Broadcast Message
Checking Which Users Have Read a Broadcast Message
Deleting a Broadcast Message
WMS Layers
4
Navigating the WMS Layers Screen
Adding a WMS Layer Using a URL
Editing a URL WMS Layer
Deleting a WMS Layer
Route Sets
4
Navigating the Route Sets Screen
Adding a New Route Set
Editing a Route Set
Deleting a Route Set
RMA
Hardware Troubleshooting Steps
12
ATU-620 Troubleshooting Steps
TTU-720 Troubleshooting Steps
LMU-3000/3030 Troubleshooting Steps
TTU-2830 Troubleshooting Steps
LMU-3640 Troubleshooting Steps
See all 12 articles
RMA Procedure
1
Returning Hardware and Obtaining a Replacement (Performing an RMA)
Time and Attendance
General Information
4
An Introduction to Time and Attendance
Legacy TAA Versus Synovia TAA
Navigating the Time and Attendance Module
What TAA Reports Are Available?
Time Cards - View Time Cards
0
Time Cards - Shift Analyzer
0
Time Cards - Shift Editor
0
Punch IDs - View Assignments
0
Punch IDs - Assign Punch ID
0
TAA Portal
0
TAA Core
Time and Attendance Legacy
1
Accessing Legacy TAA
Work Monitor
4
Using the Work Monitor
Clocking an Employee In or Out
Marking an Employee As Absent and Entering a Substitute Driver
Customizing the Work Monitor Layout
Absences
4
Viewing Employee Absences
Adding an Absence
Editing an Absence
Deleting an Absence
Export Time
2
Exporting Time Card Data
Approving Time Cards
Employees
4
Viewing Employee Records
Adding an Employee
Editing an Employee's Record
Changing an Employee's Clock-in Password
Punch ID Assignment History
2
Viewing Current and Past Punch ID Assignments
Assigning a New Punch ID to an Employee
TAA Time Cards
Time Cards
6
Checking an Employee's Time Card
Editing an Employee's Time Card
Making a Quick Edit to a Shift
Adding a Shift
Deleting a Shift
See all 6 articles
Group Shifts
2
Adding a Shift for Multiple Employees
Deleting a Group Shift
Shift Exceptions
3
An Introduction to Shift Exceptions
Finding and Fixing Shift Exceptions
Handling Incomplete Shifts from the Time Card
TAA System Administration
Employee Type Management
4
An Introduction to Employee Types and Job Types
Adding an Employee Type
Assigning Workers to an Employee Type
Assigning Job Types to an Employee Type
Departments
4
An Introduction to Departments
Adding a Department
Assigning Employees to a Department
Adding a Department Group
Job Types
3
An Introduction to Job Types and Job Codes
Configuring a New Job Type
Editing a Job Type
Absence Types
2
Adding an Absence Type
Editing an Absence Type
Holidays
3
Viewing Your Holidays
Adding a Holiday
Editing a Holiday
Portal/MDT Settings
2
Setting TAA Portal/MDT Options
Limiting Where Employees Can Access the TAA Portal
Favorites
Using Favorites
3
Adding Favorites
Viewing Favorites
Deleting Favorites
Work in Progress
Using Work in Progress
2
Returning to a Work in Progress
Deleting a Work in Progress
HCTB
HCTB Messaging
3
Navigating the HCTB Messaging Screen
Sending a HCTB Message
Deleting a HCTB Message
HCTB Accounts
9
Navigating the HCTB Accounts Screen
Viewing the Details of a HCTB Account
Using the HCTB Proxy
Launching PvA by Stop from the HCTB Accounts Screen
Mapping Vehicle History from the HCTB Accounts Screen
See all 9 articles
HCTB Settings
6
What Settings Are on the HCTB Settings Screen?
Setting the HCTB Radius Size Range
Adding a Custom Student ID Message for New HCTB App Users
Adding a Custom School Code Message for New HCTB App Users
Adding a Custom Bus Stop Correction Message for New HCTB App Users
See all 6 articles
HCTB Activities
5
Navigating the HCTB Activities Screen
Adding a HCTB Activity
Editing a HCTB Activity
Starting and Ending an Activity for a Driver
Deleting a HCTB Activity
Student Ridership
General Information
1
An Introduction to Student Ridership
Rider History
1
Mapping a Student's Scan History
Ridership Monitor
1
Monitoring Which Vehicles Are Transporting Students Using the Ridership Monitor
Attendance
3
Navigating the Attendance Screen
Viewing Attendance Records
Customizing Your Attendance Screen View
MDT
Two-Way Messaging
7
Navigating the Mail Screen
Reading a Message Sent from an MDT
Sending a Message to a Driver
Replying to a Message
Tracking a Vehicle That Sent a Message
See all 7 articles
Canned Messages
4
Navigating the Canned Messages Screen
Adding a Canned Message
Editing a Canned Message
Deleting a Canned Message
Defect History
4
Viewing Vehicles with Failed Inspection Items
Marking a Failed Inspection Item As Fixed
Adding a Note to a Failed Inspection Item
Viewing Failed Inspection Items in a Report
Engine Diagnostics
General Information
2
An Introduction to Engine Diagnostics
What Does This Lamp Status Mean?
Hardware Types
1
Heavy Duty Versus Light Duty
Fault Codes
1
An Introduction to Fault Codes
Reports
2
The Fault Code Reports
The Fuel Economy Reports
OBDII - Light Duty Synovia Screen
1
Viewing Engine Diagnostics Data for Light-Duty Vehicles
J1708/1939 - Heavy Duty Synovia Screen
1
Viewing Engine Diagnostics Data for Heavy-Duty Vehicles
Service Manager
Service Schedule
4
Adding a Scheduled Service
Duplicating a Scheduled Service
Importing Service Records
Deleting a Scheduled Service
Service History
1
Viewing a History of Logged Services
Log Service
1
Logging a Service
Service Manager Alerts and Reports
2
Setting Up the Vehicle Maintenance Alerts
Exploring the Service Manager Reports
General
General Use
7
Logging in to the Synovia Site
Logging Out
Sorting and Filtering Column Data
Paging Options
Resetting a Forgotten Password from the Login Screen
See all 7 articles
FAQs
2
FAQs
What Is GPS?
Glossary
1
Glossary
Customer Support
1
Opening a Case for Customer Support
Legal
2
Synovia Solutions LLC Service-Level Agreement
Disclaimer
Legacy Software
General Issues
1
Fixing Login Issues
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