Work orders are a feature Synovia offers to customers whose drivers perform inspections on their vehicles and then submit those inspections electronically to the Synovia software (usually via a mobile data terminal, or MDT). If an inspection has failed items, a work order will be automatically created (one work order per inspection, which will include all its failed items).

Note: The Work Orders license will need to be enabled for your account before the following will be available. Contact your customer success manager (CSM) if you need to request that this feature be turned on.

For more information about work orders, see An Introduction to Work Orders.

To view your work orders in Synovia, follow these steps:

1. Click  >> Work Orders.
    
   The Work Orders screen will appear.
     
   By default, it displays open work orders for the last month.
    
2. You can change the date range of the shown work orders as follows:
    
   1. Click the From calendar picker and select the beginning date of the new time span.
       
   2. Click the To calendar picker and select the end of the time period.
       
   3. Click  to the right of the calendar pickers.
       
3. If you'd like to see work orders that were previously closed (such as if a repair has been made and entered), select Show Closed Orders. ( means selected, and  deselected.)
    
   Here is an explanation of the column headers:
    
   • #: The number for the work order, which is automatically added with the work order generation.
      
   • Vehicle: The name/number of the vehicle the driver was performing an inspection on.
      
   • Status: The state of completion for the work order item, with possible values of Open, In Progress, Declined, or Fixed.
      
   • # of Items: The number of items fixed for the work order (including declined ones) and the total number of items generated from it (in the format 2/5, for example).
      
   • Employee/User Created: The name of the employee who performed and submitted the inspection (usually a driver).
      
   • Created: The date and time the work order item was created (which will also be the date the inspection was completed).
      
   • Date Fixed: The date and time the work order item was entered as fixed.
      
4. To view a single work order item, click  in its row.
    
   Its details will appear in the Edit Work Order pane on the right.
    
5. If you need more screen real estate for the Edit Work Order pane, you can click and drag the yellow-green vertical bar to the left.
     
   At the top of the details pane is much of the same data for the item as in the Work Order History grid row, plus a Notes field (for comments entered by the driver or mechanic, if any).
    
   Below that is a grid with more specifics; here is an explanation of its column headers:
    
   • ID: The number for the work order item, which will usually be different from the work order ID, as more than one item may be included in a single work order.
      
   • Description: The item description from the inspection form.
      
   • Status: The state of completion for the work order item, with possible values of Open, In Progress, Declined, or Fixed.
      
   • External ID: Used only by a few customers; this is an ID number from a system outside of Synovia (if you are using a separate platform that manages the work orders) you can use to link the two services together. This needs to be added on this screen (see Editing a Work Order).
      
   • Confirmation: Whether or not the work order item has been confirmed as fixed by the driver. This will be populated after a mechanic closes the item in Synovia and the driver enters a value for it during their next inspection; if the driver passes the item, this column will have a value of Confirmed; if they fail it, the value will be Disputed or Not Confirmed.
      
   • Date Fixed: The date and time the work order item was entered as fixed.
      
   • Notes: Any comments from the driver or mechanic about the item.

Note: For instructions on how to update the work order item, go to Editing a Work Order.