On the new Mail screen, you can read entire conversations, including messages sent from CalAmp K-12 and messages from the driver. Both sides of a thread will be displayed in the right pane, similar to how texts are displayed on a mobile phone.


If you have received a new message from a driver that was sent via their vehicle's MDT (mobile data terminal), in CalAmp K-12, an alert chime will be played, the mail icon in the site banner will become yellow, and the number of unacknowledged messages will appear under the icon, like this: .


To read a conversation thread on the new Mail screen, follow these steps:

Note: For more information about sending and receiving messages from the MDTs, including the features of the Mail screen, see Navigating the New Mail Screen.

  1. Click (or , if you have no unread messages) in the site banner.
    Note: If you have two mail icons in the site banner, click the left one. Two appear for customers who have early access to the new Mail screen.
     
    The legacy Mail screen will be sunsetted on February 29, which means that only the new Mail screen will be available after that.
    The new Mail screen will appear.
     

    By default, it will display all conversations from the last month.
    Note: If you would like to limit the results to only conversations that are marked as unread, select the Show Conversations Only with Unread Incoming Messages toggle above the grid and click . ( means selected, and  deselected.)
  2. If you would like to view messages from an earlier range of dates, follow these steps:
     
    1. Click the From calendar picker above the grid and select the first date of conversations you want to see.
       
    2. Click the To calendar picker and select the last date.
       
    3. Click .
       
      The new dates of message threads will appear.
       
  3. In the Conversations pane on the left, click  in the row of the conversation you want to read.
     
    The conversation thread will be displayed in the Conversation Details pane on the right.
     
     
    The most recent message will be on top, and the oldest on bottom. This is what you'll see in the pane:

    A. The vehicle(s) the first message was sent from or to.
     
    B. Messages on the left are from the bus. Above each message will be the vehicle name/number in brackets and then the subject.
     
    C. The message text from the driver.
     
    D. Messages on the right are from dispatch. Above each message will be the name of the person who sent the message to the bus via CalAmp K-12.
     
    E. The message text from dispatch.
     
     
  4. You can reply to the message by clicking at the top right of the Conversation Details pane. (Follow the steps in Replying to a Message.)
     
  5. You can delete the entire message thread by clicking  at the top right of the pane and clicking Yes in the Warning dialog box.
     
  6. If the last message in the conversation was sent by the driver, and it hasn't already been acknowledged, you can mark the thread as read by clicking .