Synovia comes prepackaged with a number of default alerts you can use as needed. You may want to reconfigure some of their settings to fit your specifications. Or you might need to update an alert already created by someone in your organization. To do either, follow these steps:


  1. Click  >> Alert Admin.
     
    The Alert Admin screen will appear.
     
  2. Click  in the row of the alert you want to reconfigure.
      
    The Edit Alert screen will appear.
     
       
  3. To change the alert name, select the text in the Name box and type the new name.
     
  4. To change the alert type, event that triggers the alert, or priority, click the Alert Type, Event, or Priority drop-down arrow and select the new value.
    Note: See Creating a New Alert for more details about these settings.
  5. On the right, you can change the days of the week you want this alert to be active by clicking the selectors to add new days and remove the ones you don't need. ( means that is selected, and  deselected.)
     
  6. To change the start and end time for the alert, click the Start Time and End Time time pickers and select the new times. Or you can click within the fields and type the times.
     
  7. In the Delivery area, you can change how people are notified about the alert, specifying SMS (text) and/or Email.
     
  8. In the Message area, you can change the alert message to be sent out, either by selecting and retyping the text of the current message (and clicking the aliases of the new message codes you want) or by clicking the Message Templates drop-down arrow and choosing a new template.
    Note: See Creating a New Alert for more details.
  9. In the Roles area, select the new roles you want to receive the alert and deselect any roles that no longer need it. 
     
  10. In the Groups area, you can change the vehicle groups that will set off the alert (such as All Vehicles) by selecting the new groups and deselecting those you don't need.
     
  11. If the alert applies to only certain zones in your area, you can update those by clicking the Zones tab and then following these steps:
    Note: If no zones are specified, the alert will apply to anywhere on the map.
     
    1. Click the check boxes of the zone names you want to add in the Available Zones box (on the right).
       
    2. Click .
        
    3. Click the check boxes of the zone names you want to remove in the Alert Zones box (on the left).
       
    4. Click .
       
  12. If you have any users who shouldn't receive the alert, even if they are assigned the chosen role, or vehicles you don't want to set off the alert, you can change those by clicking the Exclusions tab and then following these steps:
    Note: If no exclusions are selected, the alert will be set off by all the vehicles who have its triggering conditions and will be received by all users with the specified roles.
      
    1. In the Users box, select the check boxes to the left of the new usernames to exclude and uncheck those who no longer need to be excluded.
       
    2. In the Vehicles box, select the check boxes to the left of the new vehicle numbers to exclude and uncheck those that no longer need to be excluded.
       
  13. Click  at the top right of the screen.