Work orders are a feature Synovia offers to customers whose drivers perform inspections on their vehicles and then submit those inspections electronically to the Synovia software (usually via a mobile data terminal, or MDT). This is how work orders are handled in our platform:

Note: The Work Orders license will need to be enabled for your account before the following will be available. Contact your customer success manager (CSM) if you need to request that this feature be turned on.

• If an inspection has failed items, a work order will be automatically created (one work order per inspection, which will include all its failed items).
   
• Each work order will have work order items that require follow-up corresponding to the inspection failed items.
   
• If the same items fail in a subsequent inspection, a new work order will not be created, but if one new failure is reported, that ONE item will initiate a new work order just for it.
   
• If there is an open work order for an inspection item, that item will be prepopulated with a Failed value upon further inspections.
   
• On the Synovia Work Orders screen (on the MDT menu), the work orders will be displayed by number, vehicle, employee, and status of each item (Open, In Progress, Declined, or Fixed) and can be edited as needed.
   
• The Work Orders report (on the Core Inspection list) will return the status of each opened work order by date, vehicle name, and inspection item description.