Alerts are messages sent from your system to inform certain users of situations, such as a vehicle sending out a diagnostic message or a warning about a low battery.


To see a list of your organization's current alerts, in the site banner, click .

Note: The number under the icon indicates how many unacknowledged alerts you have, and the color of the icon indicates the following:


  • Green: Your organization has received alerts that need to be acknowledged.
     
  • Gray: All received alerts have been acknowledged.
     
  • Red: A high-priority alert has been received and needs to be acknowledged. This will be accompanied by a chime.

A list of your current alerts (those that haven't been acknowledged yet) will appear.


 

Here is an explanation of the grid icon and column headers:


  • : Opens a screen with details about the alert, including a map showing where it occurred.
     
         
  • Name: The alert name.
     
  • Date: The date and time the triggering event was reported to Synovia.
     
  • Type: The kind of alert it is (what it is designed to alert about), such as a Zone alert, which notifies users about certain zone activity.
     
  • Event: The GPS event that triggers the alert, such as Ignition On.
     
  • Vehicle: The name of the vehicle (usually a number) the alert applies to.
     
  • Priority: The level of importance of the alert: Low, Medium, or High.
    Note: You can apply a filter to see just the alerts with a High priority, for example. For details, see Sorting and Filtering Column Data.
  • Zone: If applicable, in which zone the alert occurred.


To acknowledge an alert, select its check box and click  at the top right of the screen.

Note: You can acknowledge multiple alerts by clicking all of their check boxes before clicking . To select all the unacknowledged alerts, click the check box at the top left of the grid.

Note: There is no way to view previously acknowledged alerts from the Alerts screen. The only way to see them is run one of the Alerts reports.