If one of your students has entered a Cancel-a-Ride request via the Here Comes the Bus app (see Canceling a Ride for details) but now needs that request to be removed (such as if they were originally going to be out of town for a school event that is no longer occurring), you can delete the ride cancellation from the system as follows:

Note: For information about the Ride Requests screen, go to Viewing Ride Cancellation Requests on the HCTB Ride Requests Screen.

1. Click  >> Ride Requests.
    
   The HCTB Ride Requests screen will appear.
     
   By default, submitted ride cancellations will be displayed for the next six months.
    
   You can change the date range as follows:
    
   1. Click the From calendar picker at the top right of the screen and select the first date of cancellation requests you want to see.
       
   2. Click the To date picker and select the last date.
       
   3. Click .
       
      The new dates of requests will appear.
       
2. Locate the row of the ride cancellation request you need to delete.

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   Note: You can do so by filtering the Student column for the student's name (see Sorting and Filtering Column Data if needed) or by selecting just the date it was made for in step 1.

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3. Click  at the far left of the row.

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   Note: This will be grayed out if you can't delete the cancellation (such as if that bus run has already been made).

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   A Warning dialog box will appear.
     
4. Optionally, you can enter a reason for deleting the ride cancellation request, such as "Orchestra competition has been postponed."
    
5. Click Yes.
    
   A success message will appear at the top right of the screen.