You can reset or change a user's password two different ways: resetting it by having the Synovia software email them a link that will allow them to choose a new one or changing it to a specific value that they either already know or have requested. These are described in the two sections below.
Resetting the Password by Sending Them a Reset Link
To reset a user's password by having the software send them a reset link, follow these steps:
- Click
>> Users.
The Users screen will appear.
- Click the check box on the far left in the user's row.
- Click
at the top right of the screen.
A Warning dialog box will appear.
- Click Yes.
The user will be sent an email with a password-reset link that will be good for 15 minutes.
Note: If the user doesn’t receive that email, have them check their junk mail folder. If the email isn't there, you should contact Synovia Support at 1-877-SYNOVIA (796-6842), as your organization might be blocking mail from our domain.
The user can click the Reset Password link and then create a new password. (They can go to Resetting a Forgotten Password from the Login Screen for details.)
Changing the Password to a User-Requested Value
To set a user's password to one they have requested, follow these steps:
- Click >> Users.
- On the Users screen, click
to the left of the user's name.
The Edit Username screen will appear.
- Click Change Password.
The Change Password dialog box will appear.
- Type the new password for the Synovia user in the New Password field.
- Type the same password in the Repeat New Password field.
- Click Change Password.
A Warning dialog box will appear.
- Click Yes.
The user will be sent an email, saying their password has been changed. The email won't specify what the new password is, however.
Note: If the user doesn’t receive that email, have them check their junk mail folder. If the email isn't there, you should contact Synovia Support at 1-877-SYNOVIA (796-6842), as your organization might be blocking mail from our domain.