If one of your students has entered a Cancel-a-Ride request via the Here Comes the Bus app (see Canceling a Ride for details) but now needs that request to be removed (such as if they were originally going to a dental appointment but it was rescheduled), you can delete the ride cancellation from the system as follows:
Note: You also can remove requests using the Ride Requests screen; go to Removing a Cancel-a-Ride Request for details.
- Click
>> Accounts.
The HCTB Accounts screen will appear.
- Locate the row of the account with the ride cancellation request you need to delete.
Note: You can do so quickly by clicking
at the top right of the page, which will show only accounts with open ride requests, or by clicking the Filters drop-down arrow at the top left, entering part of the student's name in the Student Name(s) field, and clicking Apply. (See Navigating the HCTB Accounts Screen if needed.) - Click
in the account's row.
The Active Ride Requests for Student(s) Student Name window will appear.
- In the row of the request you need to delete, click
at the far left.
Note: This will be grayed out if you can't delete the cancellation (such as if that bus run has already been made).
A Warning dialog box will appear.
- Optionally, you can enter a reason for deleting the ride cancellation request, such as "Dental appointment was rescheduled."
- Click Yes.
A success message will appear at the top right of the screen, and the row will no longer appear in the Active Ride Requests for Student(s) Student Name window.
- You can click Close to exit the window.