If your Micronet All-in-One (AIO; also referred to as an MDT [mobile data terminal] below) seems to be failing, before returning it to Synovia, first try the following troubleshooting steps to make sure that something else other than the hardware isn't causing the problem:

1. Check for GPS data:
    
   • Make sure that the vehicle has a clear view of the sky.
      
   • Check that the vehicle ignition key is in the ON position.
      
   • Verify that the timestamp is displayed onscreen.
      
2. If the timestamp isn’t displayed, check the following:
    
   • Check the MDT connection/seating in the cradle in the vehicle.
      
   • Verify that the cable is securely connected between the vehicle and the MDT.
      
   • Verify that the wire is not cut or kinked from the A317 AIO unit all the way to the antenna.
      
   • Verify that the antenna is securely connected.
      
   • Test a spare antenna and hold it outside of the vehicle. The timestamp should appear within a few minutes. If the new antenna connects, replace the nonfunctioning one with the spare.
      
   • Verify the wiring connection and that it is not loose or broken:
      
     • Red wire to a constant 12V battery source.
        
     • White wire to a switched 12V source (only hot when the engine is on).
        
     • Black wire to chassis ground.
        
     • Customizable input wires are NOT connected to third-party systems such as video, child reminder, and AC.
        
   • Verify that the fuses (in line with red and white wires) are in place and are functional.
      
   • Verify with your Synovia project manager that the appropriate MDT license was activated for your account.

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     Note: License changes that affect the peripheral type will take effect on the next nightly reboot.

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   • Verify with your Synovia project manager that the peripheral type/ESN for the vehicle is accurate and set to Micronet AIO.
      
3. Reboot the MDT by pressing and holding up down and the red decline button at the same time.
    
4. Verify that the AIO is reporting to Synovia. Log in to Synovia on a computer or mobile device and see if events are being reported for the vehicle and that it appears in its current location on the map.
    
5. Try swapping out the nonfunctioning AIO for a known working AIO in the vehicle.

If you've tried all these troubleshooting steps and the device is still malfunctioning, follow the RMA (return merchandise authorization) procedure in Returning Hardware and Obtaining a Replacement (Performing an RMA) to return it and obtain a replacement.