If your Micronet All-in-One (AIO; also referred to as an MDT [mobile data terminal] below) seems to be failing, before returning it to Synovia, first try the following troubleshooting steps to make sure that something else other than the hardware isn't causing the problem:
- Check for GPS data:
- Make sure that the vehicle has a clear view of the sky.
- Check that the vehicle ignition key is in the ON position.
- Verify that the timestamp is displayed onscreen.
- Make sure that the vehicle has a clear view of the sky.
- If the timestamp isn’t displayed, check the following:
- Check the MDT connection/seating in the cradle in the vehicle.
- Verify that the cable is securely connected between the vehicle and the MDT.
- Verify that the wire is not cut or kinked from the A317 AIO unit all the way to the antenna.
- Verify that the antenna is securely connected.
- Test a spare antenna and hold it outside of the vehicle. The timestamp should appear within a few minutes. If the new antenna connects, replace the nonfunctioning one with the spare.
- Verify the wiring connection and that it is not loose or broken:
- Red wire to a constant 12V battery source.
- White wire to a switched 12V source (only hot when the engine is on).
- Black wire to chassis ground.
- Customizable input wires are NOT connected to third-party systems such as video, child reminder, and AC.
- Red wire to a constant 12V battery source.
- Verify that the fuses (in line with red and white wires) are in place and are functional.
- Verify with your Synovia project manager that the appropriate MDT license was activated for your account.
Note: License changes that affect the peripheral type will take effect on the next nightly reboot. - Verify with your Synovia project manager that the peripheral type/ESN for the vehicle is accurate and set to Micronet AIO.
- Check the MDT connection/seating in the cradle in the vehicle.
- Reboot the MDT by pressing and holding up down and the red decline button at the same time.
- Verify that the AIO is reporting to Synovia. Log in to Synovia on a computer or mobile device and see if events are being reported for the vehicle and that it appears in its current location on the map.
- Try swapping out the nonfunctioning AIO for a known working AIO in the vehicle.
If you've tried all these troubleshooting steps and the device is still malfunctioning, you can open a ticket at CalAmp K-12 Support Portal. (You can find more details at Returning Hardware and Obtaining a Replacement [Performing an RMA].)